Customer Service

Shipping Policies

Usually items are shipped out within 2-3 business days from purchase.

If you’re not satisfied with your purchase, you may return it for store credit only. Store credit never expires.

We must receive the return within 30 days from the date of purchase. If received after 30 days, the product will be returned to the customer.
All items or articles that are to be returned must be in the conditions in which they were sent, never used, and with all the tags.
In any case, returns of the following items are not allowed: swimwear, underwear (knickers, socks, tights…), hair accessories.
If an item is purchased full price, then purchased again during a promotion or sale, this voids the return of the item purchased at full price and on sale.
Items marked as Final Sale are not eligible for return or exchange.Items purchased during a sale or with a promotion are final sales and are not eligible for return or exchange.
All orders above $100, require a signature while receiving them.

We do not hold/save any sizes. Exchanges are processed when your returned items are delivered to us.
Customers are allowed to exchange the item only once.
Specialty items have red tags attached and must be returned with the red tags attached. If removed, that item is Final Sale.
For more convenient service, we can arrange a return for you through UPS. A fee of US$15 (for up to 5 pounds) will be deducted from your order total for this service. You can request this service through an email when raising a return.